I have a favorite customer service anecdote that I’ve been using in most of my workshops for many years. Some may even say that I need a new story! However, the reason I stick with this story is ...

SAN JOSE, Calif.--(BUSINESS WIRE)--RackWare, a leading innovator in hybrid cloud management solutions, today announced the certification of RackWare's Cloud Migration and Disaster Recovery solution on ...

Forbes contributors publish independent expert analyses and insights. Dan Gingiss covers news impacting your customers and employees. Customer trust is the foundation of almost any business ...

FAIRFIELD, N.J.--(BUSINESS WIRE)--11:11 Systems (“11:11”), a managed infrastructure solutions provider, was named an Aspiring provider in the 2023 Gartner Peer Insights™ Voice of the Customer for ...

Exceptional customer service depends on more than smiling, empathetic employees (though they’re vitally important as well!). It also requires customer service standards and customer experience systems ...