The deployment of rep enablement technologies from automation to artificial intelligence (AI) can boost the efficiency of customer service representatives (CSRs) and help save money while improving ...

The start of a new year brings many service organizations a headache. Whether you are dealing with an organization in planning mode that is purchasing new services or a consumer who received a new ...

For 11 miserable months, I was armed with a phone headset — and not much else — as a customer support advocate at a popular TV and movie streaming company (I'll let you guess which one). While I ...

Kelly Main is a Marketing Editor and Writer specializing in digital marketing, online advertising and web design and development. Before joining the team, she was a Content Producer at Fit Small ...

February 18, 2023 Add as a preferred source on Google Add as a preferred source on Google Nobody wakes up in the morning hoping to speak with a customer service rep. In fact, companies don’t want that ...

A customer of Avenge Controller wrote the company wanting to know when the game controller he had ordered would arrive. A representative answering emails replied, "Grow up you look like a complete ...

"It's bag after bag, customer after customer, many in a hurry to get to their destination for the holidays. It's a lot," says a former Southwest customer-service representative.George Rose/Getty ...