As consumers get comfortable with their newfound digital wallets and gift cards, marketers must continue to adapt their strategies to changes in shopping behavior to better finesse the customer ...

For the fourth consecutive year, and the eighth time in the past 10 seasons, the Tampa Bay Buccaneers have earned the top ranking in customer service experience satisfaction among season pass members, ...

ANN ARBOR, Mich.--(BUSINESS WIRE)--Customer satisfaction with retail is relatively stable. Overall, the Retail Trade sector dips just 0.5% to a score of 75.1 (out of 100), according to the American ...

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) today announced the release of its 2022 Digital-First Customer Experience Report, which highlighted significant gaps between company and consumer ...

The pandemic threw customer service into the spotlight, even as the industry faced challenges alongside the rest of the world. But as the pandemic starts to subside and the dust starts to settle, ...

Forbes contributors publish independent expert analyses and insights. I cover travel with a focus on safety and sustainability. Janet Heller noticed it when she broke her arm and could no longer drive ...

For the second consecutive year, the Customer Service Institute of America (CSIA) has selected Nasdaq Governance Solutions as the winner of the International Service Excellence Award in the “Division ...

In our anger-filled age, when people need to shop or travel or cope with mild disappointment they’re “devolving into children.” Shira InbarCredit... Supported by By Sarah Lyall Nerves at the grocery ...

The combination of vehicle owners needing service more often due to accumulating mileage at pre-pandemic levels along with the disruption of the auto parts supply chain and significant staffing ...

Timmia McIlwaine began working as a customer service representative for a major airline 11 years ago, and she remembers often going nearly a month without handling a single angry call. That was before ...