ATLANTA--(BUSINESS WIRE)--Intradiem, the leading provider of contact center automation solutions for customer service teams, today announced the results of a comprehensive research study conducted in ...

When customers see a real person's face and bio rather than a corporate logo, they perceive agents as friendlier and better ...

A couple of weeks ago Salesforce launched Agentforce 3 to provide fast time to value and help to answer ROI questions about agentic AI. As the software evolves at pace, Salesforce itself is jumping ...

SAN FRANCISCO & NEEDHAM, Mass.--(BUSINESS WIRE)--Salesforce (NYSE: CRM), the world’s #1 AI CRM, today announced that SharkNinja, a global product design and technology company, is implementing ...

Editor’s note: Carl will lead an editorial roundtable on this topic at VB Transform next week. Register today. OpenAI has released a new open-source demo that gives developers a hands-on look at how ...

CoSupport AI is officially launching its all-in-one AI platform for customer support. By combining autonomous support, enhanced agent productivity, and real-time business intelligence, CoSupport AI ...

Love it, hate it, feel indifferent towards it: AI mania is here and showing no signs of slowing down. Ever since generative AI (GenAI) entered the mainstream with the public debut of ChatGPT in late ...

Deployed in minutes without code or consultants, Freddy AI Agent delivers fast time to value, autonomously resolving 40%+ of beta users' tickets SAN MATEO, Calif. and CHENNAI, India, Oct. 23, 2024 ...

The research explores the question of how personalized customer service profiles influence customer behavior compared to standardized profiles.

Cisco has unveiled new artificial intelligence (AI-)powered features in its contact centres, including the Webex AI Agent, AI Agent Studio and Cisco AI Assistant features for its Webex Contact Centre ...

Hyperscale Data, Inc. has announced the launch of its advanced AI Agent through its subsidiary askROI, which aims to revolutionize customer service across various industries. This AI-powered tool ...