SAN FRANCISCO--(BUSINESS WIRE)--PagerDuty, Inc. (NYSE:PD), a global leader in digital operations management, today announced it has updated PagerDuty for Salesforce Service Cloud on Salesforce ...

LAS VEGAS--(BUSINESS WIRE)--KNOWLEDGE16 – ServiceNow (NYSE: NOW), the enterprise cloud company, today unveiled a new application that connects departments, systems and workflows to transform the way ...

Customer service is almost by definition perilous. Tensions are usually running high, which usually means most organizations are potentially only one or two missteps away from losing a customer. But ...

Forbes contributors publish independent expert analyses and insights. I am an entrepreneur using AI to make public info easy to understand. For companies that are looking for a practical AI ...

Ten years from now, no doubt we’ll look back at our time and find it unbelievable that enterprise applications were built with so little disposition to communicate with the outside world. But thanks ...

Pegasystemshas enhanced the Pega Customer Service for Healthcare application, including a new Clinical Interaction Manager that integrates customer service and care management to give health ...

It is a multi-channel Web customer service application divided into four modules, all of which can be deployed separately or used as a whole suite. Scaled-down versions of more robust customer service ...

Frankly, customer service representatives need all the help they can get their hands on these days. With heavier workloads, more complex problems to tackle, and an increasingly impatient and Web-savvy ...