Below, I share (and answer) the most interesting questions I’ve been asked recently at the end of a customer service training workshop or keynote speech; in the course of an onsite customer service ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. Oct 10, 2014, 11:02am EDT Nov 09, 2018, 05:01pm EST This ...

Whenever you're asked, "How are you today'" do you usually respond with "fine" or some other quick response' It might be because you think the person asking really isn't interested in your answer.

Opinions expressed by Entrepreneur contributors are their own. Your customers’ expectations are increasing. Experts say this is one of the top challenges companies will face in 2023. And in today’s ...

Customer service sets great businesses apart from the rest by ensuring buyer satisfaction. Happy customers are often repeat customers, requiring no additional cost-of-acquisition expenses. Keeping ...

There’s no denying the fact that customer service is important to a small or mid-sized business. The quality of that service will either enhance or degrade customer loyalty to your brand and your ...

JOINT BASE LEWIS-MCCHORD, Wash. - An already expanding installation customer feedback program is getting a big boost from the transition to Joint Base Lewis-McChord. Customer service programs overseen ...

Customer service isn't just about being courteous to your customers – it's a vital element of business operations that can impact your bottom line and affect how your company is viewed in the public ...