There’s a startling passage about the power of hospitality in the classic novella, The Ballad of the Sad Cafe. Carson McCullers writes (and I apologize for this paraphrase of a great work of art) that ...

When preparing for a job interview, particularly for a position involving customer service or support, it's crucial to understand that excellent customer service is both situational and contextual.

We all know the old saying: “When the going gets tough, the tough get going.” It has been repeated so often it’s cliché. I’d like to suggest a variation: “When the going gets tough, leadership matters ...

The advent of generative AI models has ignited an era of fascination and experimentation, yet the tangible economic implications of their widespread implementation have largely remained a mystery. In ...

The ability to effectively handle customer complaints and problems is vital for your customer service associates. Though providing outstanding service throughout the selling process is beneficial, ...

The term “customer service” encompasses a variety of techniques used by businesses to ensure the satisfaction of a customer, from friendly and attentive staff to prompt response when confronted with ...

Opinions expressed by Entrepreneur contributors are their own. As a customer service consultant and trainer, I’m the guy business owners ask to turn their company into “The Ritz-Carlton of Industry X” ...

I bet you've said this before: "If it weren't for the customer, this would be a great business." I have. We say it as a little joke, an eye-rolling one-liner when we have "one of those" customer ...

Restaurant dining is not just about the food, at least from the customer's perspective. When customers eat out, they seek an experience that leaves them feeling good. They're likely to spend m – if ...