Julien Rio is marketing director at RingCentral Engage Digital. Digital channels have become more pervasive for personal communications. Businesses realise they can use them in different ways to ...

Think about how you feel as a customer when you enter a business looking for products or services, only to have an employee(s) treat you as an inconvenience. They may end up helping you, but clearly, ...

Insights and actionable data. Customer journey analytics require interdepartmental communication and collaboration to be effective. Insights will often impact multiple departments within a business, ...

Now more than ever, the seasonal economy that makes up the majority of our shoreline and is now creeping into our bay front towns is highly dependent on visitors and visitor spending. That is not news ...

If someone were to ask me how important is customer service in today’s digital day and age, I’d argue it’s more important than ever. And I’m not going on a limb when I say that—83% of consumers agree ...

Opinions expressed by Entrepreneur contributors are their own. Growing up working in my parents’ store in Montreal taught me a lot about running a successful retail business. Back then, advertising ...