In 2025, the integration of artificial intelligence into support engineering has revolutionized customer service, enabling companies to provide efficient, personalized and round-the-clock assistance.

A recent global survey of working professionals reveals that nearly 1 in 3 workers are using generative AI at the workplace. Forrester predicts that enterprise AI initiatives will boost productivity ...

It is a well-established fact that putting your customers at the center of everything you do is directly proportional to long-term relationships and business success. But is it really? Is the customer ...

Opinions expressed by Entrepreneur contributors are their own. Customer loyalty is the holy grail of a high return on your investment. However, many people tend to think and invest more in customer ...

Barclays has revealed how its investment in developing common, global IT infrastructures, is helping the bank transform the service it provides to its wealth customers. It said that private banking ...