Ultimus recently kicked off a new interview series entitled, #TALKtoUltimus. Below is an introduction to an interview leadership coaching expert, Tim Kight, Founder/CEO of Focus 3. In this podcast, ...

The interaction anyone has at any level with your employees, including you, gives a customer an opportunity to make a judgment about you, your company, and all companies like yours. I’m not just ...

If someone in your organization feels it takes too large an investment to deliver superior customer service and a world-class customer experience, ask them how much they paid on marketing, advertising ...

Opinions expressed by Entrepreneur contributors are their own. It doesn’t matter what your industry is — the better experience customers have with you, the likelier it is that you’ll grab more market ...

STUTTGART, Germany - Strong customer service is a business essential, even in a military environment. That's why U.S. Army Garrison Stuttgart employees and Soldiers attend customer service training.

When you're a leader, it’s easy to say that you value great customer service. But how do you get this message to actually stick with your employees, to the point that they actually translate it into ...