I recently worked a shift in our company’s customer service operation. With the help of two very patient colleagues, I processed tickets and toggled among four different software tools (the actual ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. This article is more than 5 years old. Exceptional customer ...

In today's competitive business landscape, the devil is in the details. With so many businesses competing for customers in both online and brick-and-mortar spaces, setting a business apart boils down ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Today’s business landscape isn’t defined just by products or pricing—it’s defined by ...

New AI conversational tool enables customer service agents to reduce average handle time by two minutes, increase interaction efficiency by 30% and trains new agents 70% faster San Francisco, Jan. 24, ...

PROVO, Utah & SEATTLE--(BUSINESS WIRE)--More than 60% of customer experience leaders expect that AI will give them a competitive advantage, indicating that AI is poised to make a significant impact on ...

Organizations strive to create a competitive advantage from the very first day they're in business. After all, competitive advantage is why customers select one offering over others. We design our ...

Here’s your guide to reducing costs and increasing revenue through effective customer journey orchestration. The world isn’t what it once was. This isn’t hyperbolic; global uncertainty means ...

Customer experience (CX) is a very simple term, relating to the perceptions created by interaction with your organisation and ultimately the impression left with potential or engaged customers during ...

Ecommerce returns are the new reality for retailers, but their rapid rise doesn’t have to crush conversion rates and profitability. Instead, brands should put themselves in shoppers’ shoes. Consider ...

AI-Ready Customer Data Platform (CDP) Innovations Extend Brands’ Line of Sight, Enhancing Customer Profiles and Powering Real-Time Personalization SAN FRANCISCO--(BUSINESS WIRE)--Today at SIGNAL 2023, ...

At the University of Houston-Victoria Small Business Development Center, we tell our clients that it is so important to find a competitive advantage for their business. The competitive advantage is ...