Customer complaints are an inevitable part of running a business. Sometimes, despite our best efforts, customers may have a bad experience or encounter unfortunate situations that lead them to ...

The post Verizon Outage Prompts FCC to Collect Customer Complaints appeared first on Android Headlines.

Cofounder and CEO of PissedConsumer, a review platform that helps consumers be heard and brands improve their customer service processes. It’s indisputable that online reviews have become one of the ...

Telecom customer complaints have continued to rise among all major carriers, according to an industry watchdog report, in a year where consumers kept a close eye on spending and mobile carriers aimed ...

Editor’s Note: This article originally appeared on YourSource News (YSN), the official blog of BrandSource parent AVB Inc, and is reprinted with permission from the authors. Let’s face it: Every ...

Facebook parent company Meta Platforms Inc. is building a customer-service division to help users of its social networks who have had posts or accounts removed unexpectedly. The effort is in the early ...

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Opinion Research Corp. of Princeton said today that in its latest “Ouch Point” study, one in five U.S. respondents, or 20 percent, cited “hard to understand representatives with thick accents” as ...

When customers see a real person's face and bio rather than a corporate logo, they perceive agents as friendlier and better ...

Just another reminder that automation isn’t always the key to innovation. Should you find yourself traveling with American Airlines (AAL) , let’s all hope you don’t experience anything worth ...

A customer-first business strategy that prioritizes exceptional service, empowers employees and leverages feedback can transform satisfied customers into loyal advocates, driving sustainable, ...