Zendesk has been offering customers the ability to track customer service statistics for some time, but it has always been a look back. Today, the company announced a new product called Explore ...

Ever since @ComcastCares kicked off the social media customer service revolution seven years ago, companies have been evolving and refining their approach to handling customer service issues in a ...

The pandemic has changed consumer purchase behaviour forever. Studies suggest that 67% of customers would pay more in order to receive a delightful purchase experience, including how easy it is to get ...