Walt Disney once said about movies, "Do what you do so well that they will want to see it again and bring their friends." The famed animator's quote can also be applied to customer service. If a ...

Emails are the bane of many people’s lives especially if you are in the customer service section of your business or industry. Thanks to the explosion of artificial intelligence over the last few ...

I am sure you have seen the reports: Less than one-third of customer service emails get answered within 24 hours -- and over 40 percent of customer service email goes completely unanswered. Still, ...

This guide was reviewed by a Business News Daily editor to ensure it provides comprehensive and accurate information to aid your buying decision. Email marketing is a great way to reach your customers ...

At its core, customer relationship management (CRM) is all of the activities, strategies and technologies that companies use to manage their interactions with their current and potential customers. A ...

Proper customer journey management is how you deliver personalized experiences at scale. The average customer now engages on six touchpoints before they make a purchase. How do you manage that ...

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