The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Reuben Yonatan Customer ...

Customer experience should be getting better. Companies are increasingly claiming to be customer-centric and appointing Chief Experience Officers to focus on improving CX. They are investing in AI and ...

This is the sixth year that I’ve compiled a set of customer experience-related predictions for the coming year. For each article, I gather together a set of predictions that have been sent to me over ...

AI and the CXO are reshaping customer experience as leaders build adaptive systems that respond in real time to customer needs and expectations.

Customer-facing and internal workflows will come together on a shared, AI-first foundation that supports speed, flexibility, ...

Your frontline teams are your brand. They influence satisfaction more than any marketing campaign ever will. But they can't ...

The companies on Jan. 21 announced a strategic partnership and joint solution that combines Medallia's omnichannel customer ...

Vanguard, which built its reputation as a low-cost and investor-friendly brokerage firm, has seen criticism about its customer service in recent years. The CEO pointed to scenario planning and digital ...

Finding the right bank for you isn’t just about fees and interest rates. These banks set the gold standard for customer experience. David McMillin writes about credit cards, mortgages, banking, taxes ...

Nov. 26—Thousands of everyday New Yorkers interact with some aspect of the state government nearly every day, from the Department of Motor Vehicles to the Department of Taxation and Finance and many ...

The mortgage industry is a highly competitive landscape with so many companies and mortgage professionals all vying for the same business. Especially in today’s marketplace when it can be infinitely ...

By J. N. Halm It could be as simple as restaurant guests asking for special arrangements in terms of tables. Or even requesting ingredient substitutions due to allergies or lifestyle choices. Or a ...