It's easy to overlook customer care services. In the grand scheme of your operations, it seems like a small piece of a much larger puzzle. However, inbound customer care is critical to the reputation ...

Few industries have more data about their own customers than the health care sector. Yet the divide between health care providers’ use of that data and the customer experience (CX) that results may be ...

More and more, customers are taking control of their experience. Amazon.com is a perfect example of how a company has given complete control to its customers. They can research products, compare ...

Health First Health Plans has earned the J.D. Power 2025 Customer Service Certification for providing outstanding customer service for phone support. The J.D. Power 2025 Certified Customer Service ...

MADISON, Wis.--(BUSINESS WIRE)--Navitus Health Solutions, a full pass-through pharmacy benefit manager (PBM), announced today that Ken Goodnight has joined the company as Senior Vice President & Chief ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. Clinicians need the right ...

Life is full of potential stressors and distractions. Few things are more stressful than realizing you have a problem with a product or service you purchased, and you need to speak with customer ...