A help desk professional is someone that balances customer service skills with technical competency to assistant internal employees or external clients with computer or technological issues. Internal ...

The rise of social media should horrify any company with crappy customer service. Right now, with minimal effort, any disgruntled customer can use a service like Twitter to voice their complaints to ...

Last September, Salesforce bought social customer service SaaS startup Assistly for $50 million-plus to help expand its service cloud offerings to small businesses. Today, Salesforce is debuting a ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. The help desk software market is growing rapidly as ...

Zoho Desk Zoho's customer service software has been around since November 2016. More recently, the platform has achieved 45% year-over-year revenue growth for the past five years and serves more than ...

Salesforce.com is well known for its interest in pursuing and promoting social and mobile platforms, and now it is continuing along those lines with the debut of Desk.com. Touted as "revolutionizing ...

Alan Joch has been an independent business and technology writer for more than a decade. His expertise includes server and desktop virtualization, cloud computing, emerging mobile applications, and ...

Even if you have the best products in your industry, bad customer service can kill your business. Customer service isn't the same as selling; it's about how you handle your customers, answer their ...

James Chen, CMT is an expert trader, investment adviser, and global market strategist. David Kindness is a Certified Public Accountant (CPA) and an expert in the fields of financial accounting, ...

Salesforce.com on Tuesday unveiled a new SaaS (software as a service) help-desk application called Desk.com that can reach end users through social networks like Facebook and Twitter. Desk.com, which ...

Former AppDynamics executives look to revolutionize customer support by using AI to accelerate customer help resolution, leading to shorter wait times and increased CSAT scores REDWOOD CITY, ...

Salesforce.com has acquired help desk service provider Assistly for approximately US$50 million, the two companies announced Wednesday. Salesforce.com chairman and CEO Marc Benioff praised Assistly’s ...