If you’re on a mission to improve your company’s customer service culture, adding a hospitality framework and mindset can be powerful in moving your initiative forward. If this distinction—between ...

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There’s a startling passage about the power of hospitality in the classic novella, The Ballad of the Sad Cafe. Carson McCullers writes (and I apologize for this paraphrase of a great work of art) that ...

Competition is fierce in the hospitality industry. Whether it's a hotel chain, an airline, a cruise ship company or a restaurant, businesses are utilizing the most up-to-date systems for improving ...

Artificial intelligence (AI) can be leveraged by hospitality companies to meet or even exceed customers' expectations, according to a framework proposed by researchers in the Penn State School of ...

Spa Palmera–part of Southern Florida’s The Boca Raton resort complex–is considered to be one of the top spas in the world. And I know it didn’t get to this position by delivering poor customer service ...

The hospitality industry, perhaps more than any other, engages daily in the fine art of service. And it’s essential that they do. Every hotel knows that it’s their ability to make customers feel ...

Hotels and travel companies still have a lot of work to do on their email responsiveness efforts, according to a report released on Monday. With the success of Web-based resellers like expedia.com, ...

SPRINGFIELD, Mass. (WWLP)– Non-English speaking persons interested in careers in hospitality and customer service can now apply for free classes at Springfield Technical Community College (STCC). The ...

Anne Edwards, an alumna of the Purdue University College of Health and Human Sciences’ (HHS) undergraduate and graduate programs in hospitality and tourism management, has translated her hospitality ...