If there is something the post-pandemic recruitment industry needs to thrive, it is a combination of outstanding technology and great customer service. And so recruitment software providers must be ...

A third of Brits would complain about poor service on social media. As part of The Drum's social media supplement, Ishbel Macleod looks into the importance of responding to customers and how brands ...

Get free guidance and exclusive deals to grow your business with business.com+ Business News Daily provides resources, advice and product reviews to drive business growth. Our mission is to equip ...

Two moments in customer service deserve particular attention: the beginning and the ending of your interaction with the customer, what the Ritz-Carlton Hotel Company endearingly calls the “warm ...

Business Stream Customer Services Director Jo Mayes shares insight into the company’s new Customer Care Charter, developed to help meet and exceed their customers’ needs. Did you know with a Digital ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

A new FICO survey finds that 88% of bank customer respondents report that customer experience is as important or more important than its products and services. 33% of respondents have only changed ...

Welcome to the this week’s episode of Ten Minute Talks! HW Media’s Chief Operating Officer Diego Sanchez, is joined by the President of NewRez, Baron Silverstein. The pair talk about the importance of ...

I've known Celia Fleischaker, Verint's CMO, for several years now -- in fact, since she started prior to Verint as the CMO at PROS -- and my admiration for the quality of leader she is and even more ...

Opinions expressed by Entrepreneur contributors are their own. Marketing tactics and the understanding of how audiences respond to marketing evolve alongside the times. Trends and behavioral patterns ...