Lifeguard reports rising AI-driven customer service scams, highlighting techniques fraudsters use to exploit technology. Stay ...

The exact type of information in a customer service management system varies somewhat depending on the type of services the business offers. These systems should provide a complete record of ...

Third-party security breach at Discord exposes sensitive user information including government IDs, highlighting ...

Most companies use different vendors to run different parts of their business, such as customer management, finances, payroll and social media. To do this, they share access to customer data with ...

CA has denied being responsible for the recent Discord data breach after it was named in the disclosure of the incident.

To determine the best AI chatbots for customer service, CNBC Select analyzed over a dozen services. We narrowed down our ...

Discord warns of a data breach to one of its third-party customer support teams that may involve Discord users' personal data ...

Qantas Airways confirmed that hackers stole and leaked personal data of more than five million customers on the dark web ...

A local government uses a centralized customer service system - sometimes called 311 - so residents can call a centralized government phone number, place requests for service and are assigned tracking ...

Three bank trade groups are taking aim at the Consumer Financial Protection Bureau's recent request for information related to customer service at large banks and credit unions. In a joint letter to ...

Discord's customer service provider has been compromised in the latest case of data breach, resulting in the leak of sensitive information.