When preparing for a job interview, particularly for a position involving customer service or support, it's crucial to understand that excellent customer service is both situational and contextual.

AI chatbots are growing in popularity and capabilities. What potential do they have to improve customer experience (CX) by answering questions and holding conversations? Whatcha got, ChatGPT? We ...

AI chatbots have been a hot topic of conversation for months now and are only continuing to grow, both in popularity and capabilities. These bots have the ability to answer cut-and-dry questions as ...