The combination of automated call systems and endless hold Muzak is downright enraging. Few things are more frustrating than having to explain your problem to multiple people and finding that none of ...

Apple has earned another first place ranking for its laptop customer service when compared to other tech companies. Laptop Mag today released its 2019 study that found Apple far ahead of competition ...

Manufacturers keep track of a specific device by the Service Tag, which is unique for each system. Here is how you can find the Service Tag on a Windows laptop so that you can get better assistance ...

Every time I'm about to call a customer service line – dread washes over me. I know I'll fold as soon as a customer representative says they can't help me, and I feel like I've lost before even trying ...