Your customer service goal should be to never say a blunt “no.” Instead, make every effort to arrive at a “yes” for each customer interaction. In the realm of customer service, a knee-jerk “no” ...

Customers didn’t stop spending. Companies stopped serving. Customer service is no longer the norm. Employees now act like, "You're bothering me" instead of "How can I help you?" When I was employed in ...

Where have you gone, customer service? This statement is not meant to throw a negative blanket over all who supply customer service, but instead refers to what many go through in reference to customer ...

Trying to solve a problem or get an answer over the phone from utility companies, banks and retail businesses is frustrating beyond reason. There would be fewer people out of work in this country if ...