The post-peak returns surge is inevitable. Every year, retailers and e-commerce brands brace for the January reckoning—when holiday returns flood warehouses, margins shrink, and balance sheets take a ...

AI-driven digital freight matching platforms are transforming the brokerage landscape, helping shippers and carriers automate workflows, boost utilization, and navigate the lingering freight recession ...

Cofounder and CEO of PissedConsumer, a review platform that helps consumers be heard and brands improve their customer service processes. Your customer service team mans the frontline upon which you ...

Miami, Florida, April 03, 2023 (GLOBE NEWSWIRE) -- Miami-based transportation, Logistics, Supply Chain, and Storage solutions provider, STT Logistics Group, announces the launch of their Corporate ...

LEADING BY EXAMPLE: Many successful service managers believe it’s important to visit techs on-site to demonstrate specific job-related skills. April 11, 2016 If you’re a HVAC service manager, there’s ...

Customer service theories and models are all about attracting customers and keeping them with your business. The key thing to aim for in this case is loyalty. Although this is called customer theory, ...

In the age of competitive marketplaces, great customer service has risen to being one of the most important aspects of any business. An exceptional customer service experience is a key factor in ...