We’ve all had those calls with customer service where we hang up and go, “Well, that person didn’t care about my problem…like, at all.” And why would they? Customer service agents’ job is to answer ...

Benevolent by nature, Kartik Jobanputra is a serial entrepreneur and a pro skydiver. He lives life king-size. Founder & MD of smartt-ai.com. Customer service is evolving quickly thanks to the power of ...

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...

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In today’s fast-paced marketplace — where trends and technologies constantly evolve — one principle remains steadfast: customer satisfaction is the key to long-term success. A customer-centric ...

Outstanding customer service plays a vital role to corporate success in the ever-changing business landscape. The traditional customer service model is constantly criticized for long wait times, ...

As the dust settled on what most have deemed the “new normal” of working from home, many industries — including customer service — rapidly shifted operations to be remote work-friendly. At the same ...

New go-to-market model fully integrates the global aviation platform across programmatic membership, private jet and group charter, and premium commercial solutions ATLANTA, Jan. 27, 2026 /PRNewswire/ ...