Call centers are increasingly automated, AI-driven, and outsourced—but there are ways to get results.

When you're a business owner, it's hard to be everywhere at once — even though, your venture kind of demands it of you, especially if you're a solopreneur. Luckily, there are lots of tools on the ...

In hindsight I’ll say: I always thought going crazy would be more exciting—roaming the street in a bathrobe, shouting at fruit. Instead I spent a weary season of my life saying representative.

In a lawsuit filed in a federal court in Maryland on Monday, Democracy Forward said SSA did not respond to multiple records ...

As Social Security Commissioner Frank Bisignano tells it, callers only had to wait an average of 8 minutes to speak to an agent on the phone in July. “We had a bold goal of single-digit wait time on ...

A review of over 800 calls found that the overwhelming majority of phone interactions with Internal Revenue Service reps were ...

Dan Smoker called United Airlines' official customer service number, but claims an agent eventually transferred him to a scammer Getty A Denver resident says he lost $17,000 after he claims a United ...

Everyone has their favorite restaurant chain. For some, it's the food that keeps them coming back, but for others, it's customer service. Even if the food is not that great or maybe it's mediocre, ...