As organizations scale customer experience, technical delivery, and business operations, leaders are rethinking how work gets ...

Embrace AI as a customer service tool. Despite developing at a rapid and unwieldy pace, customer service chatbots can effectively enhance your CS operations. Choose the best type of AI for your ...

SAN FRANCISCO--(BUSINESS WIRE)--UJET, Inc., the world’s most advanced contact center platform, today announced Outdoorsy selected UJET as the foundation of its customer service operations. Outdoorsy ...

As dealerships face increasing customer communication demands, Mia Labs offers an AI solution designed to automate BDC ...

Hyperscale Data, Inc. has announced the launch of its advanced AI Agent through its subsidiary askROI, which aims to revolutionize customer service across various industries. This AI-powered tool ...

The possibilities generated by AI customer service tools are boundless, and the quality and application of data will truly enhance CX. There’s no doubt AI customer service tools have transformed the ...

Key performance indicators (KPIs) are the compass that guides businesses toward their goals. They can help you make data-driven decisions, but they can also point you toward your true north: customer ...

When customers see a real person's face and bio rather than a corporate logo, they perceive agents as friendlier and better ...

Customer service has never been a more important differentiator for enterprises than it is now in the economic downturn, according to software giant Microsoft. The financial crisis provides a key ...

Forbes contributors publish independent expert analyses and insights. Rachel Wells is a writer who covers leadership, AI, and upskilling. Within the last five years, Google searches for "remote ...