SAN FRANCISCO (KGO) -- Whether you're locked out of your Facebook account or trying to rebook a flight, your instinct might be to call customer to fix your problem -- but as experts warn, the person ...

With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 ...

Forbes contributors publish independent expert analyses and insights. Tony Bradley covers the intersection of tech and entertainment. The pace of technological innovation has significantly raised ...

Discord has informed users that a data breach occurred at a third-party vendor that has resulted in the exposure of about 70,000 users’ government identifications. Discord said that its system was not ...

If you've ever tried to get in touch with an airline by phone, you are familiar with being on hold. Now one airline is doing away with phone calls altogether, frustrating travelers like Patricia ...

NEW YORK (WABC) -- The MTA unveiled its first customer service centers on Tuesday. The centers are currently located at three stations: Coney Island-Stillwell Avenue, Atlantic Avenue-Barclays Center ...