Customer service startup Crescendo today announced that it has closed a $50 million funding round at a $500 million valuation. General Catalyst led the Series C investment. It was joined by Celesta ...

NEW YORK--(BUSINESS WIRE)--Kustomer, the leader in AI-powered customer service, today announces the launch of the industry’s first fully AI-native customer service solution, empowering organizations ...

Sierra Technologies Inc. today announced the launch of its conversational artificial intelligence platform designed to help companies interface with their customers using AI agents that can make ...

SAN FRANCISCO--(BUSINESS WIRE)--Front, the industry-leading AI-powered customer service platform built for collaboration, today announced the acquisition of Idiomatic, a pioneering AI-powered voice-of ...

Freshworks has launched the next generation of its Freddy Agentic AI Platform at its Refresh event, which goes beyond traditional AI-powered service tools by not only answering questions but also ...

With a Seamless Blend of AI and Human Expertise, Kustomer Leads the Way in CX Innovation NEW YORK--(BUSINESS WIRE)--Kustomer, the leader in AI-powered customer service, today announces the launch of ...

Series B raise led by Altimeter Capital with participation from new and existing investors EQT Ventures, Newion, Senovo, Mosaic Ventures, La Famiglia Growth Funding round sets new record in the ...

Explore the top 18 generative AI tools revolutionizing customer service, from advanced chatbots like Cognigy and IBM WatsonX Assistant to comprehensive platforms like Salesforce Einstein Service Cloud ...