When people ask me what I do, I'm sometimes tempted not to mention that I work for a health insurance company. This, after all, is the industry that almost everyone over the age of 23 loves to hate.

You have a problem with your cell phone provider. Or your printer. Or your cable provider. So, you turn to customer service for help. Press one. Press two. Try to talk to a human, but you can’t. My ...

Customer satisfaction in the U.S. hasn’t hit rock bottom, but it’s darn near, according to the latest American Consumer Satisfaction Index (ACSI). Since 2018 – before the pandemic, mind you – index ...

At the root of every single business is a pain point. In its most basic form, a company is simply a solution to a problem that a customer has. When you strip away all the fancy branding and marketing ...

I recently received a letter from my bank asking me to call about an error on my mortgage payment. It was a simple matter — a bill I’d paid had gone to the wrong ...

When you think of a point of sale system, you likely think of faster transactions, the ability to track sales, and efficient inventory management. But one benefit that many people forget about in ...