SALT LAKE CITY--(BUSINESS WIRE)--Cotiviti, a leader in data-driven healthcare solutions, has been named the winner of the bronze Stevie ® Award for Best Use of Technology in Customer Service. The ...

Yubico (NASDAQ STOCKHOLM: YUBICO), a modern cybersecurity company and creator of the most secure passkeys, announced a significant expansion of YubiKey as a Service – introducing new capabilities that ...

It’s a known fact. The correlation between customer experience and loyalty is undeniable. More than half of your customers already use social media for customer service, and by the end of 2013, 80% of ...

Less-than-truckload provider Con-way Freight has launched a new customer service portal that it said offers more intuitive navigation and expanded capabilities. MyCon-way.com features predictive ...

LITTLE ROCK, Ark. — The Arkansas Department of Transportation (ARDOT) announced the launch of a new customer service portal, 'Ask ARDOT'. Citizens can use Ask ARDOT to submit questions and comments ...

Companies who use Twitter as a customer service portal typically see a 19% lift in the satisfaction of their customers. If you think about it, it makes sense. Most of us, as customers, value customer ...

Efforts to slow the spread of COVID-19 have disrupted life’s routines for just about everyone in Clark County. As individuals the impacts on our lives range from inconvenience to incredible hardship; ...

The vast majority of people are not experiencing great service. Nearly a third of consumers believe that businesses are now paying less attention to providing good customer service. On top of that, ...

Anyone can access portions of a web portal used by law enforcement to request customer data from Amazon, even though the portal is supposed to require a verified ...