Whether a small business is engaged in direct interaction with customers through retail or services or deals with intermediaries and provides business-to-business transactions, customer service helps ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Customer Service Week is celebrated each year during the ...

Businesses are extending their reach across multiple channels of commerce — from stores, call centers and kiosks to the Web 2.0 reality of social networking sites and blogs — to maximize sales ...

Opinions expressed by Entrepreneur contributors are their own. The rich, indeed, are different when it comes to their customer service expectations. Your company needs to deploy a sophisticated, ...

For this article, I’m taking a departure from my normal customer service angle. Almost all my speeches focus on customer service and customer experience. Except the one I just finished. I had the ...

There’s no denying the fact that customer service is important to a small or mid-sized business. The quality of that service will either enhance or degrade customer loyalty to your brand and your ...