Recognized for customer service training excellence, innovation, outsourcing leadership, and its customer satisfaction ...

Americans have become increasingly aware of the need for energy efficiency at home, at work and in between—especially during peak periods. With that awareness has come a growing willingness for energy ...

CHICAGO--(BUSINESS WIRE)-- For its work to bring innovation technology and programs to provide greater service to customers, ComEd programs were recently recognized by Gartner and Public Utilities ...

AI can change how businesses interact with customers, offering new opportunities to enhance efficiency, personalize experiences, and increase customer satisfaction ratings. However, implementing AI in ...

COLUMBUS, Ohio--(BUSINESS WIRE)-- NiSource Inc. (NI), subsidiaries Northern Indiana Public Service Company LLC (NIPSCO), Columbia Gas of Virginia, Inc., Columbia Gas of Pennsylvania, Inc. and Columbia ...

The case for investing in customer experience is irrefutable. Many statistics, including 50 listed in a Forbes article, prove this fact. Among these statistics is one showing that "companies that lead ...

New integration aligns intelligent scheduling with mobile service execution to expand convenience, efficiency, and scale for ...

With the IT spending slump showing no undisputed signs of recovery, solution providers have been wracking their brains trying to strengthen their relationships with existing clients. Why? According to ...

Customer loyalty programs have become a staple of brand marketing, promising to reward repeat customers and boost lifetime value. A recent survey of U.S. consumers found that 63% make purchase ...