AI and the CXO are reshaping customer experience as leaders build adaptive systems that respond in real time to customer needs and expectations.

Not all forms of customer loyalty are created equal. Long-standing Gartner research indicates a clear difference between decreasing the probability of customer defection on the one hand, versus ...

Retailers today are experiencing a massive transformation in how customers are shopping. In fact, North American e-Commerce sales have seen an impressive increase of 146% growth in all online retail ...

2023 will be remembered for a lot of things, but for many, it will be the year when budget reductions, cost-cutting and layoffs were front of mind. In the tech sector alone, more than 240,000 jobs ...

Today, businesses are creating better user experiences by integrating AI technologies into their UX design. This often leads to higher customer satisfaction and competitive advantage in the market.

For ambitious professionals, a career in customer service doesn’t have to stop at entry-level roles. With the right skills and an optimized customer service representative resume, you can advance into ...

Customer service jobs at virtual call centers are one of the few work-from-home opportunities open to candidates at the entry level. Here’s where you can look for a remote role at a virtual call ...

It is no secret that mental health issues are plaguing our industry. Post traumatic stress disorder, substance abuse, and suicides are at an all-time high throughout fire departments. The average ...

New executive role reinforces Dalet's continued commitment to customer success and operational excellence NEW YORK, NY ...

Sabre has created a new role of "chief services officer." It might sound like a gimmick, but the concept actually has deep roots in the technology sector. Sabre debuted in July a new executive title, ...