In today’s competitive marketplace, the quality of customer service can make or break a business. It's not just about solving problems—it's about how those problems are addressed. A good customer ...

Once they reach school, don’t young people start to think of themselves as students as opposed to customers? Yes and no. As the so-called customer service revolution has reached across the private and ...

Forbes contributors publish independent expert analyses and insights. Dan Gingiss covers current events that impact customers and employees. One of the only predictable things about social media is ...

For more crisp and insightful business and economic news, subscribe to The Daily Upside newsletter. It's completely free and we guarantee you'll learn something new every day. AI has weaved its way ...

Is there anything more frustrating than calling a customer service line, being bounced around from robot to human and back again, and having to explain your issue every time someone new is on the line ...

The internet service provider has etched out an enviable niche in a market dominated by household-name brands.

In early 2020, when the coronavirus was still a distant concern, my wife and I booked an AirAsia flight to Bali. Big mistake. At the start of lockdown, we scrambled to secure a refund. We called the ...

Artificial intelligence has gone mainstream. The term is now regularly appended to all manner of tools and technologies, even when it’s unclear exactly what role AI plays in delivering desired ...

Second Nature, the sales and service AI roleplay platform, has announced today a Series B funding round of $22m, led by ...

FICANEX Partners With Ada to Deliver AI-Powered Customer Service to Financial Institutions Across Canada Over 175 financial institutions will be able to provide 8 million customers access to the ...