Editor's Note: This article has been updated on September 17, 2024 to include new data and information. In today's fiercely competitive business landscape, a superior customer experience (CX) is more ...

The customer effort score is a business-critical metric and a key indicator of customer loyalty and retention. Improving it should be top of mind. Customers today demand a convenient and effortless ...

Opinions expressed by Entrepreneur contributors are their own. Happy customers make for a happy business owner … and on the other hand, unhappy customers can really bring you down. If you’re a ...

“While travel agents are unlikely to be cheaper than fly-and-flop packages found online, for further afield or more complex ...

Martin Kõiva was at Pipedrive, leading the company’s customer support organization, when he says he came to the realization that the best way to prevent bad customer interactions is to analyze ...

BOSTON--(BUSINESS WIRE)--Cogito, the leader in real-time coaching and guidance for the enterprise, announced its Employee Experience (EX) Score, derived from a unique machine learning model built to ...