CALGARY, Alberta--(BUSINESS WIRE)--IrisCX, the smart video platform for virtual product selection, DIY setup, and support, today introduced Session Score, a real-time, AI-based customer satisfaction ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. NPS is one of the most powerful metrics to determine if the ...

PARIS--(BUSINESS WIRE)--Regulatory News: Teleperformance (Paris:TEP), the global leader in outsourced customer and citizen experience management and related digital services , today announced it has ...

TROY, Mich.: 9 March 2023 — The increasing volume of battery electric vehicles (BEVs) being serviced at dealerships is contributing to a negative effect on overall customer service satisfaction, ...

Broadvoice, a leading global customer experience technology provider, announced today that its CCaaS solutions, which includes the GoContact platform, received a Net Promoter Score® (NPS®) of 60 from ...

The customer effort score (CES) is a metric that is used to measure how easy it is to do business with a brand. The metric involves asking customers to rate their experience with a brand on a scale ...

A vehicle’s price, specs, tech features and safety scores are usually the top considerations for a car purchase, but J.D. Power’s U.S. Customer Service Index Study reminds shoppers that the ownership ...

KANSAS CITY, Mo., Oct. 16, 2025 /PRNewswire/ -- Conexon Connect, the internet service provider arm of rural fiber broadband leader Conexon, today announced an outstanding Net Promoter Score (NPS) of ...

MIDLAND The latest findings of the 2025 Utility Trusted Brand & Customer Engagement: Residential study, which tracks the ...

The segment of digital ticketing platforms purpose-built for primary to 12th-grade schools and universities is more competitive than one might assume, as several companies race to be the service ...