Rashaad Bajwa is the CEO of Integris, a premium, IT managed service provider serving small- and mid-sized companies nationwide. Since the 1970s, we’ve seen staggering increases in transformation ...

The human brain doesn’t remember everything verbatim. It remembers meaning. Patterns. Emotional weight. That’s the standard ...

Dear Eric: This is in response to “Need Help”, who encountered trouble understanding customer service reps. I worked in a call center, international department until my retirement. Because every phone ...

There's bad customer service — and even worse bogus customer service where anyone can easily be taken by a scammer with a quirky accent who demands a credit card on the spot when you call a fake ...

Forbes contributors publish independent expert analyses and insights. Jack Kelly covers career growth, job market and workplace trends. Customer service workers have a challenging and mostly thankless ...

That is just a three-year window, and you may expect that high-profile firms like those on the 500 list may value the traditional human touch — and pay for it — more so than less deep-pocketed ...

Add Yahoo as a preferred source to see more of our stories on Google. Everyone seems to be talking about the "Gen Z" stare." It's when someone, often in a customer service situation, stares blankly at ...

Opinions expressed by Entrepreneur contributors are their own. The rich, indeed, are different when it comes to their customer service expectations. Your company needs to deploy a sophisticated, ...

L-R: Faizun Kamal, Joanna Swash, Christopher Tompkins, Pradeep Anand, Jared Knisley, Mackenzie Toland The Business Journals Leadership Trust By Business Journals Leadership Trust Expert Panel® Visit ...