Customer service is a vital part of any business. Logically, most business owners, managers and employees know this. However, I've noticed poor customer service is one of the biggest reasons companies ...

Ever wonder why some people seem to have a "gift" for working with customers and are the "go to" person in the organization whom everyone consults? It's simple: They have mastered the secrets to ...

For professionals looking to advance into high-paying roles, showcasing customer service skills on a resume is essential. In competitive fields, the ability to communicate effectively, resolve ...

Customer service is the most in-demand skill for sales professionals today, LinkedIn revealed in its 2023 Workplace Learning Report. LinkedIn’s annual list identifies which job skills are the most ...

SAN FRANCISCO--(BUSINESS WIRE)--Upwork (Nasdaq: UPWK), the world’s work marketplace, today announced the 10 most in-demand skills for technology, marketing, and customer service independent talent on ...

In Field of Dreams, the voice in the cornfield tells Ray Kinsella, "If you build it, they will come." That may work in the movies, but if you want customers to keep coming back, you need a product or ...

Hallucinations, brand drift and trust gaps keep humans firmly in the loop — just in different roles than before.

Welcome to "Salary Journeys," a series that discusses how much people have made over their careers. In this journey, 34-year-old Pam shares how she pivoted from wellness to tech. Pam didn't know what ...

HURRY IN. GIRL SCOUT IN THE HEART OF PENNSYLVANIA DELIVERED NEARLY 400,000 COOKIES THROUGHOUT THIS. THAT’S GOING TO VALID TODAY. IT’S PART OF THE ANNUAL GIRL SCOUT MEGA DROP WHICH IS AN ALL DAY EVENT ...

TRUMBULL, Conn.--(BUSINESS WIRE)--Retailers know that poor customer service can impact satisfaction and reduce sales. But nearly half of retailers (42%) say there’s a lack of qualified workers 1 and ...