Achievers, the world's most utilized recognition and reward software that engages nearly 5 million employees every day across 190+ countries, today announced that it has won two Stevie Awards in the ...

Top 5 CRM software for sales and customer management: compare features, pricing, and best-fit use cases to boost revenue, retention.

In the realm of customer service, a monumental shift is underway. Outdated legacy software faces an existential threat from the relentless advancement of AI-powered solutions. This transformation is ...

Administration Software Market is driven by enterprises prioritizing customer-centric strategies to strengthen brand loyalty and retention. Increasing ...

According to Capterra’s 2024 Customer Service Technology Survey of customer service professionals, 61% say that AI-enabled software has positively impacted customers overall but 44% say customer trust ...

Microsoft and 24/7 today announced a research and development partnership that includes 24/7’s use of Microsoft Tellme speech and natural language technologies for natural user experiences in customer ...

The Stevie Awards for Sales & Customer Service are the world's top honors for customer service, contact center, business ...

When organizations take stock of which practices do the most to boost or protect the bottom line, customer loyalty programs should be near the top of the list. Industry logic says that it typically ...

Salesforce is facing increased competition from ServiceNow, particularly in customer-service tools. Salesforce is bigger and more established, but analysts and partners say ServiceNow is growing fast.