STAMFORD, Conn.--(BUSINESS WIRE)--Sixty percent of customer service agents fail to promote self-service options, according to a survey by Gartner, Inc. A Gartner survey of 5,801 customers conducted in ...

Fast-casual concepts aren’t just taking share in the restaurant business. They’re bringing up customers’ overall satisfaction with limited-service restaurants. According to the latest research from ...

If your organization sends out surveys, used to send out surveys or plans to send out surveys, then you should read this article. Some customers refuse to fill out customer satisfaction surveys. Their ...

SpaceX’s internet service got top marks for technical performance and reliability, but customer service leaves a lot to be desired. Joe Supan is a senior writer for CNET covering home technology, ...

All I can really say about the appointment at my kid's allergist is that it occurred. We waited weeks to get in, got some tests, received a diagnosis and a treatment plan, had a weird insurance thing ...

Alex Ross is cofounder & COO at Hire Horatio CX. Horatio CX manages the CX & other customer needs for today's fastest-growing brands. Historically, many companies used customer service surveys to ...

The Disclosure and Barring Service (DBS) has launched a new Customer Satisfaction Survey, to collect feedback from Disclosure and Customer Service ...

EXPLAINS, YOU ARE NOT ALONE FOLKS. IT’S CALLED THE NATIONAL CUSTOMER RAGE SURVEY AND THE LATEST EDITION OF THIS SURVEY SHOWS THAT MORE AMERICANS ARE NOT ONLY HAVING PROBLEMS WITH PRODUCTS AND SERVICES ...

AI is revolutionizing customer service, providing organizations with new ways to improve processes, efficiency, and the CX. Companies are using AI-powered tools to reduce wait times, improve response ...