EXPLAINS, YOU ARE NOT ALONE FOLKS. IT’S CALLED THE NATIONAL CUSTOMER RAGE SURVEY AND THE LATEST EDITION OF THIS SURVEY SHOWS THAT MORE AMERICANS ARE NOT ONLY HAVING PROBLEMS WITH PRODUCTS AND SERVICES ...

Fast-casual concepts aren’t just taking share in the restaurant business. They’re bringing up customers’ overall satisfaction with limited-service restaurants. According to the latest research from ...

STAMFORD, Conn.--(BUSINESS WIRE)--Sixty percent of customer service agents fail to promote self-service options, according to a survey by Gartner, Inc. A Gartner survey of 5,801 customers conducted in ...

AI is revolutionizing customer service, providing organizations with new ways to improve processes, efficiency, and the CX. Companies are using AI-powered tools to reduce wait times, improve response ...

SpaceX’s internet service got top marks for technical performance and reliability, but customer service leaves a lot to be desired. Joe Supan is a senior writer for CNET covering home technology, ...

NEW YORK (WABC) -- The MTA asked, and New Yorkers answered - laying out the good and bad when it comes to transit. The MTA announced its Fall 2023 Customers Count Survey launch Monday for customers ...

Service advisers often struggle with balancing the unpredictable nature of automotive serviceand maintaining a satisfactory customer survey score, said Chris Craig, fixed operations content owner on ...

Customers seeking car repairs have experienced a dip in satisfaction overall for the first time in nearly three decades, and Ford Motor Co. — despite touting its dealer model as a competitive ...

(Gray News) – People really, really hate contacting customer support – so much so that they would rather spend a night in jail or shave their head. A new survey conducted by OnePoll on behalf of ...

Trader Joe’s bested all other food retailers when it comes to customer service, according to a new survey from data and consumer insights firm HundredX in partnership with Forbes. The study, released ...