observer, it appears chatbots could be the beginning of the end for customer service agents as we know them. However, the Aspect Agent Experience Index tells a different story.

"AI has a role to play in automating back-office tasks and improving efficiency," said Jane Blanchard, head of brand and marketing for ServiceForge. "But when a customer is calling because their heat ...

If you want to make solid business decisions, you need to be looking for ways to collect customer information in a relatively quick and easy manner. Online survey software will help you accomplish ...

Salesforce announced Agentforce Voice, a feature that allows companies to have artificial intelligence agents answer customer service calls. The Agentforce product, which also includes text chat, now ...

Customer journey analytics software aims to help businesseses understand, optimize and personalize every step of the customer experience. By aggregating and analyzing data from touchpoints across both ...

If you've ever wanted to complain to customer service — about customer service — you're not alone. According to the National Customer Rage Survey released last month, 74% of Americans reported having ...

<strong><em>#FeatureByPawns.app: </em></strong>As a result, survey software technology is becoming more advanced due to the clear advantages it brings in this age ...

ST. GEORGE, Utah--(BUSINESS WIRE)--TCN, Inc., a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs, and collection agencies, today released the ...