Many brands miss their business goals, not because they have a poor product or their marketing strategy is weak. They miss their goals because they don’t prioritize customer service. And the main ...

We all know that customer service is a core space where companies can improve to maintain an edge against their competitors. An article from Zendesk highlights "51 customer service statistics you need ...

When the customer service at your business goes bad, it’s because one or more of your customer service systems are broken. Let’s say you own a body shop. Some of your customers start reporting (in ...

A local government uses a centralized customer service system - sometimes called 311 - so residents can call a centralized government phone number, place requests for service and are assigned tracking ...

SAN DIEGOSAN DIEGO — San Diego residents frustrated with waiting on hold for hours with questions about water bills, trash pickup or other city issues shouldn’t expect significant improvement any time ...

Industry-specific cloud platforms bring proactive, orchestrated agentic AI to every commerce moment PALO ALTO, Calif., Jan. 08, 2026 (GLOBE NEWSWIRE) -- Talkdesk®, Inc. today introduced Customer ...

Consumers’ response to AI and automation is largely positive, but a majority still say humans provide better support, a ...

TEMPE, Ariz.--(BUSINESS WIRE)--KUBRA and Advanced Utility Systems proudly announce a strategic partnership to elevate customer experience. This partnership merges KUBRA’s customer experience ...

The Social Security Administration is building out a new electronic records system, a major initiative of its long-term plan to modernize and improve customer service. Citizen Services SSA The Social ...

Competition is fierce in the hospitality industry. Whether it's a hotel chain, an airline, a cruise ship company or a restaurant, businesses are utilizing the most up-to-date systems for improving ...