(MoneyWatch) Do you think your customer service is more on point than ever? That the cutting-edge technology you've put in place has brought your customer game to a new level? That your self-help ...

Finding customer service personnel who can be trusted to make the right judgement day in day out has just got easier with the launch of OPC Assessment’s Customer Service Situations (CSS) test – ...

Reuters reported ChatGPT is the fastest-growing consumer application of all-time. My Gen Z son Matthew could care less. "I don’t mess around with fake intelligence. I am my own intelligence," he told ...