Gartner predicts that 40% of all customer service issues will be resolved by unofficial third-party tools powered by generative AI (GenAI) by 2027, signaling a fundamental shift in customer ...

In the digital marketplace, attracting and retaining customers can be a challenge in the vast sea of the internet. How can businesses grab the attention of their potential and current customers and ...

Despite Twitter's public struggle to retain monthly active users, the microblogging social network is an undeniable force in the business world. More and more, interactions between a business and a ...

Can OpenAI Tools Help Customer Service Reps Sound More Human? Software helping real people appear more human and relatable may seem odd, but that's what Intercom is doing as it rolls out OpenAI’s ...

Best Buy is expanding its partnership with Google Cloud to leverage generative AI technology for new customer service tools. The retailer also is working with Google Cloud and Accenture to develop new ...

Twitter is allowing brands to provide higher levels of customer service over the platform with the implementation of two new tools for direct messages and customer feedback. The move is good news for ...

This age of mobile payments and eCommerce comes with clear benefits and challenges; while technology has made it easier than ever to process purchases, the customer experience has for many become ...