Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Field service management, which refers to the management of jobs ...

In the realm of customer service, a monumental shift is underway. Outdated legacy software faces an existential threat from the relentless advancement of AI-powered solutions. This transformation is ...

Solution delivers real-time vehicle intelligence, helping field service teams optimize dispatch, improve visibility, ...

Salesforce announced Agentforce Voice, a feature that allows companies to have artificial intelligence agents answer customer service calls. The Agentforce product, which also includes text chat, now ...

Customer service can make or break any business; it will either help your business grow or bring it crashing down. According to a study by the Wharton School: reducing customer attrition by five to 10 ...

Zuper (https://zuper.co) is an intelligent field service management and customer engagement platform for organizations that features basic and optional customizable modules to facilitate optimized ...

Microsoft is rounding out its Dynamics CRM (customer relationship management) product by acquiring Parature, maker of cloud-based software companies can use to create self-service portals for ...

I’m on the phone with a startup executive roleplaying as a frustrated customer, and a note along with a speedometer icon appears on my computer screen: Speaking slowly — You are speaking slower than ...

Our research shows that the best cleaning service software is Housecall Pro, as it offers an unmatched catalog of features for everything from scheduling and dispatching to invoicing and customer ...