What is internal customer service–what’s a good, workable definition? As a customer service trainer and keynote speaker on internal customer service, let me share how I define this “what”–and, more ...

Because they have direct interactions with customers on a daily basis, a company’s customer service team plays a large role in that organization’s success. Quality customer service will not only ...

Understanding the basics is essential for success in any field, and that includes customer service. Good customer service can make or break a business. In order to ensure your associates remember and ...