The customer service function is now a vital element of your business model. Customer service reps handle customer questions and complaints but they also cross sell products. It is now common to ...

I have a little customer service problem. You see, I’m a customer service representative and always have been. It doesn’t matter what job I’ve ever held, restaurant hostess, medical assistant, movie ...

TROY, Mich.: 13 March 2025 — Customer satisfaction with the dealer service experience remains strong for a second consecutive year, yet long wait times for appointments, communication shortfalls and ...