Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Customer lifetime value (CLV) is a business metric used to ...

CHICAGO & STOCKHOLM--(BUSINESS WIRE)--Tacton, a global leader in Configure, Price, Quote (CPQ) software, has launched its innovative Service Sales Solution, to empower manufacturers to manage and sell ...

Broadband customers have reported year-on-year improvements in customer service, value for money and service speeds, according to a survey of almost 20,000 consumers by Uswitch.com, the comparison and ...

I guarantee you’ll find this article eye-opening. Actually, that’s rather hollow as far as guarantees go. There’s no clear definition of what constitutes “eye-opening,” nor is there specificity around ...

It’s well known that experiences delivered by the service team drive future purchase decisions. It makes sense, therefore, that the service organization is able to evolve with the needs and ...

In industries like retail, tech, and e-commerce, it’s common practice for brands to optimize everything around Customer Lifetime Value (CLV), which is the projected cash flow from a guest, based on ...